Last updated: September 2026
Jamesville Marina Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and the rights you have.
Who we are
Jamesville Marina Ltd
The Mill, Mill Lane
Brigg
DN20 8NA
Company number: 15909012
Email: [email protected]
Telephone: 07514 446 879
Jamesville Marina Ltd is responsible for the personal information it collects and uses in connection with bookings, enquiries and stays at James Ville Marina.
What information we collect
Depending on how you contact us or make a booking, we may collect:
- Your name
- Address
- Email address
- Telephone number
- Booking dates and accommodation details
- Number of guests included in your booking
- Information about your chosen lodge
- Requests or information you give us in connection with your stay
- Payment and transaction information
- Communications with us by email, telephone, text message, website form or booking platform
- Information relating to complaints, refunds, damage, lost property or other issues connected with a booking
- Technical information collected when you use our website
We only aim to collect information that is reasonably necessary for the purpose for which it is required.
How we use your information
We may use your personal information to:
- Process and manage bookings
- Process payments
- Contact you about your booking or stay
- Send information needed before, during or after your stay
- Respond to questions or enquiries
- Deal with complaints, refund requests or problems reported during a stay
- Deal with damage, missing items or additional charges where appropriate
- Keep financial, tax and business records
- Protect the safety and security of guests, staff and property
- Maintain and improve our services
- Meet legal or regulatory obligations
- Establish, exercise or defend legal claims where necessary
Why we are allowed to use your information
Depending on the circumstances, we may use your information because:
- It is necessary to enter into or perform our contract with you
- We have a legal obligation to use or retain certain information
- It is necessary for our legitimate business interests, provided those interests do not override your rights
- You have given consent, where consent is required
Where we rely on consent, you can withdraw that consent.
Payments
Payments may be handled by payment processors, booking providers or other secure payment services used by James Ville Marina.
We do not ask guests to send full payment-card details through ordinary email or text message.
Payment providers may process personal information under their own privacy and security policies.
Who we may share information with
Where necessary, information may be shared with organisations that help us operate James Ville Marina, including:
- Booking and reservation providers
- Payment processors
- Website and hosting providers
- IT and communications providers
- Accountants and professional advisers
- Insurers
- Government bodies, regulators, law-enforcement agencies or courts where required or permitted by law
We do not sell your personal information.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax and dispute-resolution requirements.
Some booking and financial records may need to be retained for several years.
Information that is no longer required will be deleted or securely disposed of where appropriate.
Website cookies
Our website uses cookies and similar technologies.
A cookie notice is displayed when you first visit the website, allowing you to manage your cookie preferences.
Some cookies are necessary for the website to work. Other cookies may require your consent before they are used.
You can change your cookie preferences using the cookie controls available on the website.
The ICO says businesses holding personal information such as names and email addresses generally need a privacy notice, and it should explain why data is used, how long it is kept and who it is shared with.
Your rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete information in certain circumstances
- Ask us to restrict the way information is used
- Object to certain uses of your information
- Withdraw consent where we rely on consent
- Ask for certain information to be transferred to you or another organisation
These rights may be subject to legal conditions or exceptions.
To make a request, contact:
Complaints
If you have concerns about how we use your personal information, please contact us first so that we have the opportunity to look into the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Changes to this Privacy Notice
We may update this Privacy Notice from time to time.
The latest version will be available on the James Ville Marina website.